XRG Consulting Walkin For IT Service Desk Engineer

Any Graduate including B.Sc, B.Com, BA, BBA, BCA, B.Tech, B.E in any discipline. Passed out after 2009. Percentage no criteria.

Must have good English written and speaking skills.
Experience: Fresher- 6 Months.
Working knowledge of fundamental operations of relevant software, hardware and other equipment
knowledge of relevant call tracking applications
knowledge and experience of customer service practices
related experience and training

QUALIFICATION CRITERIA

Eligibility : B.Sc, B.Com, BA, BBA, BCA, B.Tech, B.E

Experience : 0-0.6 Months

Location : Hyderabad

JOB DESCRIPTION / DESIRED CANDIDATE PROFILE

User support and customer service on company supported computer applications and platforms.
Troubleshoot problems and advise on the appropriate action.
This job involves 24X7 operations and the candidate must be willing to work in shifts as needed.
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008,Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g. Explorer, Chrome, Firefox),
VPN and remote dial-in users

Note: for fresh graduates who do not possess the needed skills, XRG will train to be job ready.

Walk in Date : 16th February 2013 @ Time:10:30AM

Address:
XRG Consulting Pvt Ltd,
1-10/98/22, Mayuri Marg, Begumpet,
Hyderabad – 500016,
Landmark: Lane behind Pantaloons Showroom.